Frequently Asked Questions

The first luxury terminal for passengers on commercial flights, in a pay-per-use model, at Guarulhos Airport, in São Paulo. The Terminal BTG Pactual will offer exclusive services to passengers seeking an exclusive travel experience.
The Terminal BTG Pactual will be a complete space, covering 5,000 square meters, located near terminal 3 with independent access. Passengers will have dedicated concierge assistance throughout their journey, and will experience the Terminal exclusively, including check-in, baggage drop, security screening, and immigration, without needing to go through the boarding and disembarking processes of other terminals, as well as having access to transportation by car to the commercial aircraft.

The Terminal will be available to all passengers of commercial aviation flights departing or arriving at GRU who wish to have access to the exclusive terminal services, seeking a unique experience that combines comfort and exclusivity, whether on business trips, closing deals, fulfilling the trip of their dreams, or celebrating a special occasion.

The Terminal BTG Pactual Terminal is a complete experience that includes, among other services, dedicated concierge assistance, access to check-in for domestic and international companies, baggage drop, exclusive immigration and customs processes (without having to go through the boarding queues). The passenger will have comfortable spaces, à la carte gastronomic service, as well as transportation in a dedicated car to the aircraft door at the time of boarding.
For passengers who want a more exclusive service, the Terminal will also offer facilities such as meeting rooms, private rooms, and in the future, suites for those in a long connection, for example, or simply wishing to relax (these services will be charged separately).

The Terminal is located right next to terminal 3 of GRU Airport.
The passenger will take the usual route to the airport, on Hélio Smidt highway, on the same boarding route as terminal 3. Immediately after the boarding area, as soon as they descend the ramp, they will see the gate of the Terminal BTG Pactual - we have an exclusive entrance. At the entrance, the passenger needs to present themselves at the security booth to prove their reservation to access the terminal.

Reservations can be made directly through the terminal.btgpactual.com website and must be requested at least 72 hours in advance, as it is an exclusive service and it is necessary to prepare the entire experience, including coordination with all agencies so that the immigration, customs, and security processes are carried out at the Terminal BTG Pactual.

The Terminal was designed to serve commercial aviation. For executive aviation (or general aviation), GRU Airport already has another terminal.
Those passengers connecting from a private flight to a commercial flight can use the Terminal on their connection.

Yes, passengers connecting by helicopter to commercial aviation will be able to use the terminal's facilities.

The Terminal BTG Pactual will serve flights departing from all GRU terminals, including flights departing from the boarding bridges or remote boarding. It will also serve domestic flights, however, there will be greater space limitations for these destinations, due to the segregation of passenger flows that is necessary due to the Federal Revenue and Federal Police processes.
We are working together with all companies to certify the processes and ensure that passengers traveling with any company can board and disembark at the terminal.

Yes, the Terminal will operate 24 hours a day, however, to access the Terminal, it is necessary to make an appointment, and at this time, we will confirm availability on the desired day and location.

Rates will start from USD 350 for domestic flights and USD 590 for international flights. Among the services offered are dedicated concierge assistance, access to check-in for domestic and international companies, which will be done at the Terminal BTG Pactual itself, baggage drop, exclusive immigration and customs processes (without having to go through the boarding queues). To wait, the customer will have comfortable spaces, à la carte gastronomic service, as well as transportation in a dedicated car to the aircraft door at the time of boarding.
The Terminal will also offer facilities such as meeting rooms, private rooms, and in the future, suites for those on a long connection, for example, or simply wishing to relax with more privacy.

Yes, all customers paying with a BTG Pactual card will have priority in reservations (respecting the scheduling deadlines) and will have a discount of up to 20% on access rates.

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